Contacting Sinauer Associates
Customer Service
To reach Customer Service, please contact us at custserv@sinauer.com.
Orders
If you are looking for information about orders, including order status, please contact us at orders@sinauer.com.
Technical Support
If you have technical problems or questions concerning any of our software, companion websites, or multimedia products, including this website, please contact us at support@sinauer.com.
Please include as much information as you can about the website, disc, or program you are inquiring about, along with the platform that you are using (Mac or Windows).
For CourseSmart ebook technical support or customer service, please contact CourseSmart directly:
Website: CourseSmart Support
Online eBook Support: 866-588-3197
Downloadable eBook Support: 888-636-4667
Instructor Support: 866-588-3197
For CafeScribe ebook technical support or customer service, please contact CafeScribe directly:
Website: CafeScribe Support
Technical Support: support@cafescribe.com or 877-612-2233, select option #1
Customer Service (Refunds): customerservice@cafescribe.com or 877-612-2233, select option #2
For NOOK Study ebook technical support or customer service, please contact Barnes & Noble directly:
Website: NOOK Study Support
Phone: 1-800-THE-BOOK, press 3 then 1
Editorial Correspondence
If you have general editorial questions, or want to inquire about submitting a book proposal, please contact us at publish@sinauer.com.
Examination Copies and Instructor Resources
If you are an instructor interested in our books, request an examination copy using the appropriate link on the book’s detail page, then fill out the appropriate information in the check-out forms, or contact us at publish@sinauer.com.
If you are an adopter of one of our textbooks, and you need to request instructor resources, please contact us at publish@sinauer.com. (Please specify the textbook you are using.)
Journal Review Copies
If you are from a journal that is interested in any of our publications, please complete and submit our review request form. The form can either be completed in Adobe Reader and submitted via email (publish@sinauer.com), or printed out and submitted via fax (413-549-1118).
(Form requires Adobe Reader. Note: depending on your Web browser's configuration, you may need to open the form in stand-alone Adobe Reader rather then viewing it in your browser window, in order for the form fields to be visible.)
Disability Requests
Sinauer Associates is a member of AccessText Network, which facilitates delivery of efiles for college textbooks to students with disabilities. If your school is a member, please have the Student Disabilities Office contact them. If your school is not an AccessText Network member, please have the Student Disabilities Office submit our permission request form. The form can either be completed in Adobe Reader and submitted via email (permissions@sinauer.com), or printed out and submitted via fax (413-549-1118).
(Form requires Adobe Reader. Note: depending on your Web browser's configuration, you may need to open the form in stand-alone Adobe Reader rather then viewing it in your browser window, in order for the form fields to be visible.)
For all other queries please contact permissions@sinauer.com.
Permissions
To request permission to use Sinauer Associates material, please us the appropriate permission request form below. The forms can either be completed in Adobe Reader and submitted via email (permissions@sinauer.com), or printed out and submitted via fax (413-549-1118).
- Request for Republication Permission
- Request for Photocopying Permission (Educational use for course packs, handouts, etc.)
(Forms require Adobe Reader. Note: depending on your Web browser's configuration, you may need to open the form in stand-alone Adobe Reader rather then viewing it in your browser window, in order for the form fields to be visible.)
Please direct all other queries to our Permissions Department at permissions@sinauer.com.
Rights
Queries regarding translation rights should be directed to scavotto@sinauer.com.
Other
If you have any other questions, please contact us at custserv@sinauer.com.
To contact us other than by email:
Sinauer Associates, Inc., Publishers
23 Plumtree Road
P.O. Box 407
Sunderland, MA 01375-0407
USA
Phone: (413) 549-4300
Fax: (413) 549-1118
International Representatives
All orders and examination copy requests originating outside the United States, Canada, and U.S. Territories must be filled by one of our International Representatives. Please see Orders Outside the U.S. & Territories for a list of all of our international representatives.